Frequently Asked Questions
- Where can I get a JH Preferred Card?
You can enroll for a JH Preferred Visa Card at a Jackson Hewitt Tax Service location during tax preparation or enroll online. Once you complete the quick sign up, you will receive your personalized card in 7-10 business days.
- Where can I use my JH Preferred Card?
Use your card for purchases everywhere Visa debit is accepted. Use your Card to withdraw cash and check your balance at millions of ATMs worldwide and to make purchases at retail locations, online, over the phone, or through mail order. Service fees apply to ATM transactions.
- How do I use my JH Preferred Card?
When using your JH Preferred Card, just present your card at the time of payment, choose credit, and sign the receipt or choose debit and enter your PIN. When you use the card, your balance will be reduced by the full amount of the purchase.
- Can I use my card and cash to pay for purchases?
Your card supports partial payment, which means you have the ability to spend every penny on your card. Don't worry if your purchase costs more than the balance on your card. Most places allow you to simply pay the difference with cash or another payment method.
Unfortunately, some merchants don't allow partial payment. If your card is ever denied, just ask if you can use your prepaid card first and then pay the difference with cash or another payment method.
- How do I add funds to my Card?
Direct Deposit is the fast and easy way to add money to your Card. Simply complete the direct deposit form that came with your card and provide to your employer or benefits provider. You can also get your form by logging in to your account here. Additionally, you can purchase a Vanilla Reload at thousands of major retailer locations nationwide and easily apply your funds to your Card. Service fees apply.
- How do I check my balance and see my transactions?
You can check your balance and transaction history by logging in to your account here. Take advantage of JH Preferred Card's helpful money management features and opt-in to receive text and email alerts of account activity. Message and data rates may apply.
- Can I pay bills with my JH Preferred Card?
Yes! Use your JH Preferred Card everywhere Visa debit is accepted.
- How do I transfer funds to friends or family?
Card-to-card transfers allow you to easily transfer funds from your JH Preferred Card to another JH Preferred Card for free. You may not use the card-to-card transfer feature to transfer more than a total of $500.00 in one day or $2,000.00 in a given month to another JH Preferred Card.
- I forgot my PIN. What do I do?
Simply call Customer Care toll-free at 1-855-598-4818 or log in to your account and select "Manage PIN."
- Can I use my JH Preferred Card at gas stations to pay at the pump?
Yes. Please be aware some merchants place a hold of $75 or more on your card when you pay at the pump. The hold is only temporary until the transaction is finalized. While the hold is typically brief, it may remain on your Card for up to seven days. Once the transaction is finalized, you will only pay for the gas you purchased. If your Card does not have a balance of at least $75, it may be declined. We recommend you consider paying inside with the attendant for the exact amount and signing the receipt instead.
- Why are some of my transactions listed as "pending"?
There are two types of purchase transactions: Completed, which are final, and Open-Ended, which are pending. Open-Ended transactions reduce your card balance but the final amount may be different than what the merchant first processed. For example, restaurants typically add 15 to 20 percent to a bill to account for a tip. Once the merchant finalizes the transaction, the revised amount will post to your account. Remember you can check your balance and view complete transaction history any time by logging in here.
- What if my Card or PIN is lost or stolen?
Always keep your PIN in a safe place and never write it on your Card. If your Card or PIN is lost or stolen, immediately call Customer Care toll-free at 1-855-598-4818.
- What are the fees for using my JH Preferred Card?
JH Preferred has a simple to understand fee structure. There is $0 monthly fee if $1,000 or more is loaded to your card per month with direct deposit or Vanilla Reload. Direct deposit of tax refunds does not count towards the $1,000 threshold. $3 monthly fee if loads total less than $1,000 per month. Please see the complete list of JH Preferred Card Fees here .
- Are there withdrawal or load limits for my JH Preferred Card?
The maximum amount that can be spent on your Card per day is $5,000. You may withdraw up to $2,550 per day from domestic ATMs. Please see the complete list of JH Preferred Card limits here .
- Are the funds on my Card safe?
Yes, funds on your Card are FDIC insured to at least $250,000 through Sutton Bank. Each account is also protected by the Visa Zero-Liability Policy for unauthorized transactions. You must notify us right away of any unauthorized use. See your Cardholder Agreement for complete details or visit www.visa.com/security.
- Can I return merchandise purchased with my Card?
Yes, in accordance with your retailer's return policy.