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  • If you have forgotten your PIN please contact a
    Customer Care Representative at 1-855-598-4818.

Need Help?

If you have questions about your JH Preferred Card or need to report a lost or stolen card, please contact a Customer Care Representative at:

1-855-598-4818

Or write to:
JH Preferred Customer Care
PO Box 826
Fortson, GA 31808

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Complaint?

TEXAS DEPARTMENT OF BANKING
CUSTOMER NOTICE

If you have a complaint, first contact the consumer assistance division of ITC Financial Licenses, Inc. at 1-800-571-1376, if you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking:

In Person or U.S. Mail

Texas Department of Banking
2601 North Lamar Boulevard
Suite 300
Austin, Texas 78705-4294

Phone: 1-877-276-5554 (toll free)
Fax Number: 1-512-475-1313
E-mail Address: consumer.complaints@dob.texas.gov
www.dob.texas.gov